WORLDTECHDesible.ai co-founders say voice AI's value in banking lies in workflow automation
Desible.ai co-founders Uttam Tiwari and Omkar Raikar say the harder task in deploying voice AI for Indian banking and insurance is not the voice itself but making an agent work reliably inside regulated enterprises. Their views were reported in a Prime Venture Partners Podcast episode hosted by Gaurav Ranjan, as carried by YourStory.
What the podcast covers
In an episode of the Prime Venture Partners Podcast, host Gaurav Ranjan speaks with Uttam Tiwari and Omkar Raikar about building and selling agentic AI in Indian BFSI, the banking, financial services and insurance sector. Agentic AI, in the report's description, refers to systems that carry out multi-step tasks rather than answering a single question.
The discussion covers product engineering, compliance, enterprise sales and how a company moves beyond its first use case.
Cost of voice AI is falling
According to the report, the price of voice AI has dropped from Rs 7 per minute to under Rs 2. The figures are cited from the podcast description and have not been independently verified.
Automating workflows rather than conversations
The co-founders believe the larger commercial opportunity lies beyond conversations, in automating the workflows that run large enterprises. Building a voice agent that sounds human is, in their view, no longer the hardest part of the problem.
Running such an agent reliably inside a bank or insurer is a different challenge, requiring compliance with regulatory requirements and integration with legacy systems, the report says. Its success is measured by business outcomes.
Open questions
- How much of the reported price decline applies across providers and use cases?
- What measurable business outcomes have Desible.ai's deployments achieved so far?