Build a voice travel concierge with Amazon Bedrock AgentCore, Managed Knowledge Base and Nova Sonic

What happened

Travelers change seats, check delays, and ask policy questions by voice, while the agent reaches your backend through MCP tools and confirms every change before it writes. With this voice layer, a traveler can change a seat or check a delay by speaking, without leaving the app or navigating through screens.

Add a voice travel concierge to an airline app with Amazon Bedrock AgentCore, Amazon Nova Sonic for real-time speech, and Amazon Bedrock Knowledge Bases for policy answers. Airlines already have apps and websites where travelers check flights, pick seats, and manage bookings, and adding a natural voice layer opens those tasks to spoken requests.

Building it requires careful engineering on several fronts. You stream audio in both directions and hold the thread of a conversation across many turns.

Key facts

• Building it — requires: careful engineering on several fronts