Accelya Debuts FLX Recover Agentic AI for Airline Passenger Recovery

What happened

Airline software company Accelya on October 13, 2026 announced FLX Recover, an agentic (AI that carries out multi-step tasks rather than answering one question) AI-powered solution designed to help airlines assist disrupted passengers faster, more intelligently and at scale. It is built on Amazon Web Services (AWS) using Amazon Bedrock AgentCore, powered by Accelya's FLX AIViator intelligence layer, and was engineered with RapidScale, a provider of enterprise managed and professional services. Amazon Web Services is a cloud computing company based in Seattle.

It is built on Amazon Web Services (AWS) using Amazon Bedrock AgentCore, powered by Accelya’s FLX AIViator intelligence layer, and was engineered with RapidScale, a provider of enterprise managed and professional services. A Three-Party Engineering Effort Accelya provides the airline intelligence and orchestration, AWS provides the cloud and agentic AI foundation, and RapidScale supplies the specialist engineering expertise to bring the solution into production at airline scale.

“Disruption is a critical moment in an airline’s relationship with its customers,” Sam Gilliland, CEO at Accelya, said in the announcement . “The challenge isn’t simply finding a recovery option; it’s making the right decision quickly and consistently across thousands of passenger circumstances, then carrying it through.”

RapidScale CEO Duane Barnes said agentic AI creates value when it delivers measurable business outcomes inside real-world operations. The Detect step spots and classifies disruption events as they happen.

Key facts

• Airline software company Accelya on October 13, 2026 — announced: FLX Recover, an agentic AI-powered solution designed to help airlines assist disrupted passengers faster, more intelligently and at scale
• A Three-Party Engineering Effort Accelya — provides: the airline intelligence and orchestration, AWS provides the cloud and agentic AI foundation, and RapidScale supplies the specialist engineering expertise to bring the solution into production at airline scale