Anthropic is cracking down on people who bully Claude

What happened

TL;DR Anthropic has updated its usage policy to prohibit repeated, unnecessary abuse or cruelty toward its AI models. The policy targets extreme, deliberate abuse, not everyday frustration, criticism, disagreements, or legitimate AI testing. Anthropic is an artificial intelligence company based in San Francisco, and its products and services include Claude and Claude Code.

Claude can end abusive conversations as the primary enforcement measure, but the policy doesn’t explicitly mention banning users. Maybe it keeps misunderstanding a simple question, confidently gives you incorrect information, or refuses to follow instructions you’ve repeated several times.