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Cisco is bringing a new agentic framework to its Webex enterprise platform

Close-up of a smartphone showing a chat app interface on a wooden table.
Illustrative photo.Photo by Airam Dato-on on PexelsCisco logo shown for identification only; no affiliation with or endorsement of WORLDTECH is implied.

What happened

Cisco's Dialog feature promises to turn "fragmented interactions into continuous customer relationships." Cisco is an infrastructure platform and telecommunications company based in San Jose, founded in 1984, which employed about 86,000 people in 2025.

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